Millions of Verizon Fios customers on the East Coast experienced significant internet disruptions early Tuesday morning, leaving areas from Philadelphia, Pennsylvania, to Richmond, Virginia, without service. According to Downdetector, a third-party site that tracks service issues, outage reports surged between midnight and 2 a.m. ET, with 90% of complaints relating to internet connectivity, 9% involving total blackouts, and 1% affecting TV streaming services.
Verizon responded on X (formerly Twitter) acknowledging either an outage or network maintenance affecting the impacted regions but provided limited information on the cause. Users reported frustrations as the outage extended into the morning hours, with some receiving updates from Verizon support stating repairs commenced late Monday night and were anticipated to conclude around 10:58 a.m. ET.
The issue also affected regions beyond the East Coast, with reports of disruptions in southern Kansas. Verizon’s Fios service, which offers fiber-optic internet, TV, and phone services, has faced multiple outages in recent months, raising concerns among users. Outage reports on platforms such as Downdetector and Outage.Report highlighted service issues across more than 26 cities, with other major providers like AT&T, Cox, and Xfinity also noting sporadic spikes in reported problems.
Customer reactions varied, with many criticizing Verizon’s response time and lack of acknowledgment in the early hours of the outage. Some users pointed out the ongoing challenges and expressed hope for a swift resolution. Verizon has been engaging users via direct messages on its support page but has yet to issue a formal statement detailing the cause and extent of the disruption.
Customers experiencing connectivity issues are encouraged to check Verizon’s support page and Downdetector for real-time updates and troubleshooting guidance. This outage underscores the ongoing need for robust and reliable internet service, particularly as millions of Americans rely on it for work, education, and daily communication
